FAQ

• Caddytek Golf Push Carts
  Caddytek Inc. warrants its products to be free of defects and workmanship for one year from the date of purchase. We will either repair or replace defective products at our option. Normal wear and fading of products is not considered a manufacturer's defect. This warranty does not apply to claim of damage to items used in connection with Caddytek Inc. products. In the case of deterioration due to normal use we will repair the item for a normal charge. Caddytek Inc. is the sole judge of any claim or warranty.
  
  
• Caddytek Electric Golf Caddy Carts
  Caddytek Inc. warrants its products to be free of defects and workmanship for THREE YEARS from the date of purchase. We will either repair or replace defective products at our option. Normal wear and fading of products is not considered a manufacturer's defect. This warranty does not apply to claim of damage to items used in connection with Caddytek Inc. products. In the case of deterioration due to normal use we will repair the item for a normal charge. Caddytek Inc. is the sole judge of any claim or warranty.
  
  The following parts are consider consumable and have only one year warranty:

  1. The potentiometer
  2. The soft EVA tires
  3. The brush in the motor

  
  
  

• New Battery
  Before the first time use of your battery, put it on charge for 24 hours to "activate" it, even the battery is already charged.
  
  
• Avoid Over Discharge & Maintenance the battery
  • Always recharge your battery as soon as possible within 3 hours after use.
  • Avoid store the battery in the high temperature car trunk or any area with high temperature.
  • Never over discharge or totally discharge the battery.
  • Never play more than 18 holes without fully recharging, otherwise you may discharge the battery below its designated voltage and damage it.
  • Always keep your battery on charge between games.

  
  
  
• Storage
  If you know that you will not be playing for next 3 weeks or so. REMOVE BATTERY FROM THE CHARGER AND STORE IT IN A PLACE with THE AMBIENT TEMPERATURE IS ABOVE 10 DEGREES AND LOWER THAN 30 DEGREES CELSIUS. Recharge it before your next round or every 2 months if it is not used in that period. Disconnect charger from power supply.
  
  
• Warranty
  Battery comes with 6 months manufacturer warranty. We reserve the right to inspect and test the returned battery. If the returned battery is proved by testing equipment that the damaged is caused by misuse or abuse, the warranty is void.
  
  
• Battery Charger & Charging
  • The normal life of the battery is 200 to 250 cycles.
  • It takes 8 to 12 hours to fully charge the battery.
  • The battery and the charger included with your cart are unique and can not be replaced with regular battery or charger you can get in any normal retail store. Always contact our service agent before you try to replace the battery or the charger. Using an incompatible battery or charger may damage the cart and void your warranty.

  
  
  
• New battery cost
  12V, 20 AH: $79
  12V, 26 AH: $89
  12V, 33 AH: $99
  
  

• Are these solid rubber tires?
  No, they are not solid rubber tires. The tire is made out of a soft plastic, called EVA (Ethylene-Vinyl Acetate).
  
  

• Description says the handle is adjustable for 'multiple pushing positions'. Does it have a knob to turn to adjust to any position (like the ClicGear 2.0), or does it click into a set number of positions? I'm short and want to make sure the handle is adjustable to a comfortable height for me.
  The multiple push position is: You can adjust the handle height by a lock and unlock a knob. The handle can be adjust to horizontal to the ground. It will fit short person well.
  
  
• What kind of straps does it have? Velcro or buckle fasteners?
  The strap comes with is Velcro type buckle.
  
  
• Quad-Fold mechanism - I see it folds to a more compact size than others I'm reasearching, how easily does it fold?
  Folding mechanism: The cart folds by easily accessed 2 release/tighten knobs and one button.
  
  

• What is 'remote distance timer'?
  The Remote distance timer is a button on the remote that will move the cart 10 sec. or 30 yards once it is pressed.
  
  
• What is the weight of the cart and battery?
  Cart: 24lb and Battery: 19lb